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Pinnington and Johnson (1996a, September 01). Turning swords into plough shares . ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/turning-swords-into-plough-shares-
Bretschneider, R. (1996a, September 01). Time as a factor of quality of life. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/time-as-a-factor-of-quality-of-life
Cohen, Anderson and Hesser (1996a, June 15). Market potential. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/market-potential
Waterhouse and Law (1996a, June 15). Beyond customer satisfaction. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/beyond-customer-satisfaction
Ehrenberg, Barnard and Scriven (1996a, June 15). Justifying our advertising budgets. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/justifying-our-advertising-budgets
Holmstrom, S. (1996a, February 01). How customer satisfaction research has been integrated in the operations of a service company. ANA - ESOMAR. Retrieved May 21, 2024, from
Hugen and Meulman (1995a, September 01). Travelling so fast, they can't stop for research?. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/travelling-so-fast-they-can-t-stop-for-research-
McCallum and Hasegawa (1995a, June 15). The role of research in Japan's post-bubble era. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/the-role-of-research-in-japan-s-post--bubble-era
Visser, J. (1994a, September 01). Solutions to management problems. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/solutions-to-management-problems